Returns & Refund Policy

Last updated: June 2026 | Farming Hub Private Limited

At Farming Hub, we stand behind the quality of every product we sell. This policy outlines our returns and refund procedures for products purchased through authorised Farming Hub dealers and direct orders.

To initiate a return or service claim, contact us within the applicable window at farminghubindia@gmail.com or call +91 99427-99888.

1. Return Eligibility

Products may be returned or exchanged under the following conditions:

The product was received in damaged or defective condition (report within 48 hours of delivery with photographic evidence)
The product was incorrectly supplied (wrong model, wrong specification) compared to the confirmed order
The product is unused, in its original packaging, and within the return window specified below

2. Return Windows by Category

Rotavators and heavy implements: 7 days from delivery for defect or wrong supply claims only
Farm implements and attachments: 14 days from delivery; must be unused and in original packaging
LAE / Electronics products: 15 days from delivery; packaging must be intact and product unsealed
Tarpaulins and custom-manufactured products: Made-to-order products are non-returnable unless there is a manufacturing defect or incorrect specification

3. Warranty Claims (Not Returns)

Products that develop faults within the warranty period are handled through our warranty service process — not the returns process. Please contact our service team:

Rotavators and powered equipment: as per the product warranty card
Implements (Gaja Agro): 12 months from date of purchase
LAE / Electronics (Gaja Hi-Tech Agro): 12–60 months depending on product category
Tarpaulins and covers: manufacturing defects only within 30 days

4. Non-Returnable Items

The following cannot be returned:

Custom-manufactured products (tarpaulins, pond liners, custom covers) unless defective
Products that have been used, installed, or assembled
Products with removed, damaged, or missing serial numbers or labels
Products damaged due to misuse, improper storage, or accidents
Consumables and wear parts (blades, filters, belts, tines)

5. Return Process

To initiate a return:

Contact us at farminghubindia@gmail.com with your order number, product details, and reason for return
For damaged/defective products, attach clear photographs within 48 hours of receipt
Our team will review your claim within 3 business days and issue a Return Authorisation Number (RAN) if approved
Ship the product back using our designated logistics partner (we will arrange pickup where applicable)
Products returned without a valid RAN will not be accepted

6. Refunds

Once a returned product is received and inspected:

Approved refunds will be processed within 7–14 business days
Refunds are issued via the original payment method or by NEFT/RTGS bank transfer
For dealer orders, refunds or credits will be applied to the dealer account
Shipping charges are non-refundable unless the return is due to our error or a manufacturing defect

7. Contact

For returns, warranty service, or any product support:
Email: farminghubindia@gmail.com
Phone: +91 99427-99888 (Mon–Sat, 9 AM – 6 PM)